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What payment methods do you support?【Credit Card*】 *Visa, Master card, JCB, American Express [Bank transfer] From June 10, 2020, you can now choose bank transfer. It will be accepted through a payment service called KOMOJU. Please proceed with the transfer With the transfer acceptance completion email from @komoju.com to the customer You will be able to access the video.
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Is membership registration free?Yes, it's free.
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I cannot register as a member on Facebook.We apologize for the inconvenience. There may be something wrong with your platform. We are currently investigating the cause. Excuse me, but please use a method other than Facebook to register as a member.
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It freezes when I try to access the video page.We apologize for the inconvenience. It seems that you may not be able to access the page depending on your environment. (1) Access from a different browser (not via Instagram, such as a chrome app) ② Access from a computer or tablet If the problem persists, let us know here. *It may take 3-5 days to get back to you. *Please also check your junk mail box.
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I can't jump to the video from the URL in the email I received after purchasing.We apologize for the inconvenience. If you are using your browser in incognito mode, you may see "This is a demo 404 page!". Tap "Back to Home View" to move to the video page, so please log in again and enjoy the video.
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I did not receive an email after purchase.We apologize for the inconvenience. Please check your spam box and if you didn't receive it there Access this page and log in to watch the purchased videos. If you use the bookmark function, you will be able to access the page smoothly.
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Can I download videos?Excuse me, but it is only available for streaming. When you log in after accessing the video page You can watch videos at any time.
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I don't know where to download the text.After payment, go to the video details page You can download it from the enclosed part. ◆When using the mobile version ◆For the desktop version
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After purchasing, I can't watch videos even though I'm logged in. What should I do?We apologize for the inconvenience. I would appreciate it if you could try the following. ①Refresh your browser ② Access from another browser (not via Instagram, such as a chrome app) (3) Access from a computer or tablet If the problem persists, let us know here. *It may take 3-5 days to get back to you. *Please also check your junk mail box.
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I want to watch it with subtitles.Thank you for your interest in the video. Subtitles are also available, mainly for those with a hearing handicap. Purchase the video as usual, and send your full name and a screenshot of the web receipt to Here< Could you contact me at /a>? We will send you an access link to the video. We apologize for the inconvenience, but thank you in advance. *It may take time to reply.
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Other questions about video lessonsIf the help doesn't solve your problem, let us know here. *It may take 3-5 days to get back to you. *Please also check your junk mail box.
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